Javascript Callbacks

iAdvize provides Javascript callbacks functions that can be used to perform actions on specific events.

How to use callbacks

To execute custom code during an iAdvize callback function you have to define a var iAdvizeCallbacks; variable that will contain the callbacks you want to use. You must declare that variable before iAdvize tracking code.

Each callback function has a obj variable passed as a parameter that could contain some extra information about iAdvize elements.

In the example we want to track Google Analytics events when a chat or a call starts / ends :

var iAdvizeCallbacks = {
  //iAdvize callback functions are listed here
  onChatStarted: function(obj){
    // Chat session starts
    _gaq.push(['_trackEvent', 'iAdvize', 'Chat Start', obj.startedBy]);
  },
  onChatEnded: function(obj){
    // Chat session ends
    _gaq.push(['_trackEvent', 'iAdvize', 'Chat End', obj.startedBy]);
  },
  onCallStarted: function(obj){
    // Call session starts
    _gaq.push(['_trackEvent', 'iAdvize', 'Call Start']);
  },
  onCallEnded: function(obj){
    // Call session ends
    _gaq.push(['_trackEvent', 'iAdvize', 'Call End']);
  }
};
//Put you iAdvize tracking code below...

Callbacks Index

onChatDisplayed

• Called when : a chat popin is displayed on the visitor screen.
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onChatDisplayed: function(obj){
        // Chat window is displayed
        ...
    }
};

onChatButtonDisplayed

• Called when : a click to chat button is displayed on the visitor screen.
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onChatButtonDisplayed: function(obj){
        // Chat button is displayed
        ...
    }
};

onChatStarted

• Called when : a chat discussion has started.
• Parameter(s) : obj contain 2 values: -- obj.id -> Chat identifier -- obj.startedBy -> Who started the chat (can be one of 'operator', 'visitor' or 'proactif')

var iAdvizeCallbacks = {
    onChatStarted: function(obj){
        // Chat is started
        console.log('chat #' +obj.id + ' was started by ' + obj.startedBy);
    }
};

onChatEnded

• Called when : a chat discussion has ended.
• Parameter(s) : obj contain 2 values: -- obj.id -> Chat identifier -- obj.endedBy -> Who ended the chat ('operator' or 'visitor')

var iAdvizeCallbacks = {
    onChatEnded: function(obj){
        // Chat discussion is ended
        ...
    }
};

onCallButtonDisplayed

• Called when : a click to call button is displayed on the visitor screen.
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onCallButtonDisplayed: function(obj){
        // Call button is displayed
        ...
    }
};

onMessageReceived

• Called when : an operator message is received by the visitor.
• Parameter(s) : obj contain 2 values: -- obj.time -> local time of the message (visitor time) -- obj.msg -> the message itself

var iAdvizeCallbacks = {
    onMessageReceived: function(obj){
        // operator message received
        console.log('[' + obj.time + '] operator message: ' +obj.msg);
    }
};

onMessageSent

• Called when : the visitor sends a message.
• Parameter(s) : obj contain 2 values: -- obj.time -> local time of the message (visitor time) -- obj.msg -> the message itself

var iAdvizeCallbacks = {
    onMessageSent: function(obj){
        // operator message received
        console.log('[' + obj.time + '] visitor message: ' +obj.msg);
    }
};

onSatisfactionDisplayed

• Called when : the satisfaction survey is displayed to the visitor.
• Parameter(s) : none

var iAdvizeCallbacks = {
    onSatisfactionDisplayed: function(){
        // operator message received
        console.log('satisfaction survey displayed');
    }
};

onSatisfactionAnswered

• Called when : the visitor answers the satisfaction survey.
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onSatisfactionAnswered: function(obj){
        // operator message received
        console.log('visitor answered satisfaction survey');
    }
};