Javascript Callbacks

iAdvize provides Javascript callbacks functions that can be used to perform actions on specific events.

How to use callbacks

To execute custom code during an iAdvize callback function you have to define an iAdvizeCallbacks variable that will contain the callbacks you want to use.

⚠️ Please note that you must declare this variable before the main iAdvize tag.

Each callback function has an obj variable passed as a parameter that could contain some extra information about iAdvize elements.

In the example bellow we want to track Google Analytics events when a chat or a call starts / ends :

var iAdvizeCallbacks = {
  //iAdvize callback functions are listed here
  onChatStarted: function(obj){
    // Chat session starts
    _gaq.push(['_trackEvent', 'iAdvize', 'Chat Start', obj.startedBy]);
  },
  onChatEnded: function(obj){
    // Chat session ends
    _gaq.push(['_trackEvent', 'iAdvize', 'Chat End', obj.startedBy]);
  },
  onCallStarted: function(obj){
    // Call session starts
    _gaq.push(['_trackEvent', 'iAdvize', 'Call Start']);
  },
  onCallEnded: function(obj){
    // Call session ends
    _gaq.push(['_trackEvent', 'iAdvize', 'Call End']);
  }
};
//Put you iAdvize tracking code below...

Callbacks Index

onChatDisplayed

• Called when : a chat popin is displayed on the visitor screen (either opened or reduced).
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onChatDisplayed: function(obj){
        // Chat window is displayed
        ...
    }
};

onChatButtonDisplayed

• Called when : a click to chat button is displayed on the visitor screen.
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onChatButtonDisplayed: function(obj){
        // Chat button is displayed
        ...
    }
};

onChatStarted

• Called when : a chat discussion has started.
• Parameter(s) : obj contain 2 values:
  • obj.id -> Chat identifier that you can use with our REST API
  • obj.conversationId -> Conversation UUID that you can use with our GraphQL API
  • obj.vuid -> Visitor Unique Id is a random string which can be used for analytics purposes

var iAdvizeCallbacks = {
    onChatStarted: function(obj){
        // Chat is started
        console.log('chat #' +obj.id + ' was started');
    }
};

onChatEnded

• Called when : a chat discussion has ended.
• Parameter(s) : obj contain 2 values:
  • obj.id -> Chat identifier
  • obj.endedBy -> Who ended the chat ('operator' or 'visitor')
  • obj.conversationId -> Conversation UUID that you can use with our GraphQL API
  • obj.vuid -> Visitor Unique Id is a random string which can be used for analytics purposes

var iAdvizeCallbacks = {
    onChatEnded: function(obj){
        // Chat discussion is ended
        ...
    }
};

onCallButtonDisplayed

• Called when : a click to call button is displayed on the visitor screen.
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onCallButtonDisplayed: function(obj){
        // Call button is displayed
        ...
    }
};

onMessageReceived

• Called when : an operator message is received by the visitor.
• Parameter(s) : obj contain 4 values:
  • obj.time -> local time of the message (visitor time)
  • obj.msg -> the message itself
  • obj.date -> local datetime of the message (ISO 8601)
  • obj.operator -> (optional) operator information if available
    • obj.operator.id -> iAdvize operator id
    • obj.operator.externalId -> operator external id or null if not provided in iAdvize admin

var iAdvizeCallbacks = {
    onMessageReceived: function(obj){
        // operator message received
        console.log('[' + obj.time + '] operator message: ' +obj.msg);
    }
};

onMessageSent

• Called when : the visitor sends a message.
• Parameter(s) : obj contain 2 values:
  • obj.time -> local time of the message (visitor time)
  • obj.msg -> the message itself

var iAdvizeCallbacks = {
    onMessageSent: function(obj){
        // operator message received
        console.log('[' + obj.time + '] visitor message: ' +obj.msg);
    }
};

onSatisfactionDisplayed

• Called when : the satisfaction survey is displayed to the visitor.
• Parameter(s) : none

var iAdvizeCallbacks = {
    onSatisfactionDisplayed: function(){
        // operator message received
        console.log('satisfaction survey displayed');
    }
};

onSatisfactionAnswered

• Called when : the visitor answers the satisfaction survey.
• Parameter(s) : obj is null

var iAdvizeCallbacks = {
    onSatisfactionAnswered: function(obj){
        // operator message received
        console.log('visitor answered satisfaction survey');
    }
};