Configuration for the call channel

link GraphQL Schema definition

  • type CallConfiguration {
  • # Whether the channel is enabled or not
  • isEnabled: Boolean
  • # Answer the phone either from the conversation panel or from a direct line number
  • respondFrom: RespondFrom
  • # Ask for the number every time the agent signs in
  • isAlwaysAskForNumber: Boolean
  • # If several agents are handling calls, direct new calls in priority to this agent
  • hasPriorityOnCall: Boolean
  • # The phone number used to call the operator or a voip identifier. If the user
  • # responds from the Desk, this value will be replaced by 'client:'
  • clickToCallPhoneNumber: String
  • }