A snoozed conversation will not be pushed before the visitor sends a new message, or the snoozed delay expires

link GraphQL Schema definition

  • type ConversationSnoozedStatus {
  • # Maximum date after which the snooze will automatically expire
  • snoozedUntil: DateTime!
  • # The agent the conversation has been snoozed by
  • snoozedBy: User
  • # The date the conversation was snoozed
  • snoozedAt: DateTime!
  • # Valued when the agent that snoozed the conversation wants to get the
  • # conversation back after the snooze ends
  • assignment: ConversationAssignment
  • }