LegacyId

link GraphQL Schema definition

link Require by

• BotSome bot that interacts with visitors.
• Clientnull
• ClosedConversationFiltersFilters on the ClosedConversation resource (indexed conversation)
• ConnectedUserFiltersCriteria available to filter a list of connected users.
• ConnectorConnector
• ConnectorConversationClosingFormValueConversation closing form value type
• ConnectorVersionParameterParameter for connector version
• Conversationnull
• ConversationTagInputnull
• DeveloperExternal or internal developer that implements applications that interact with iAdvize
• ExpertAn ambassador who interacts with visitors.
• IbbuManagerAn Ibbu manager user internal to iAdvize
• Mutationnull
• OpenConversationFiltersFilters on the open conversation resource (indexed conversation)
• ProfessionalA professional agent employed by a brand ('Admin', 'Manager' or 'Operator')
• ProfessionalCreateInputContains input data for the professionalCreate mutation to create a professional user
• ProfessionalPermissionPermission granted to a user
• ProfessionalRoleWithPermissionsProfessional Role with its associated user permissions and the role on which it is based
• ProfessionalSetExternalIdInputInput for the `professionalSetExternalId` mutation.
• ProfessionalSetGroupInputInput for the `professionalSetGroup` mutation.
• ProfessionalSetProjectsInputInput for the `professionalSetProjects` mutation.
• ProfessionalSetSkillsInputInput for the `professionalSetSkills` mutation.
• ProfessionalUnsetExternalIdInputInput for the `professionalUnsetExternalId` mutation.
• ProfessionalUnsetGroupInputInput for the `professionalUnsetGroup` mutation.
• ProfessionalUpdateInputInput for the `professionalUpdate` mutation. Besides `userId`, all fields are optional, which allows updating only the desired user information.
• Projectnull
• Querynull
• RoutingGroupThanks to the routing groups, you can organise your teams in a flexible way by grouping your agents according to their role (agent, supervisor or administrator), group (i.e: contact centre) or skills (i.e: mobile, photography). A routing group is given a name and a set of segments defining which agents to include in the group.
• RoutingRuleRouting rules determine how to distribute conversations from a set of targeting rules to a set of routing groups, according to a routing mode.
• RoutingSegmentUserDynamicRouting group segment used to dynamically match agents based on their skills.
• RoutingSegmentUserGroupsRouting group segment used to match agents based on their groups.
• RoutingSegmentUserIdsRouting group segment used to match agents based on their identifier.
• RoutingSegmentUserSkillsRouting group segment used to match agents based on their skills.
• SearchClosedConversationsFiltersFilters for search closed conversations query
• Usernull
• UserAvailabilityInputInput for updating the availability status of an operator
• UserCreateInputInput containing the properties of the user to be created
• UserDeleteInputInput for the `userDelete` mutation.
• UserDeletePayloadReturn type of the `userDelete` mutation.
• UserGroupUser groups allow information and user exchanges to be compartmentalised in the iAdvize administration. For more information regarding user groups, please see the following documentation: https://help.iadvize.com/hc/en-gb/articles/203280696-Use-the-user-groups.
• UserUpdateInputInput containing the properties of the user to be created