OBJECT
RoutingGroup
Thanks to the routing groups, you can organise your teams in a flexible way by grouping your agents according to their role (agent, supervisor or administrator), group (i.e: contact centre) or skills (i.e: mobile, photography). A routing group is given a name and a set of segments defining which agents to include in the group.
link GraphQL Schema definition
- type RoutingGroup {
- # The identifier of the group.
- UUID! :
- # The name given to the group.
- String! :
- # The list of segments defining which agents are included in the group.
- RoutingSegment!]! : [
- # The date and time when the group was created.
- DateTime! :
- # The date and time when the group was last updated.
- DateTime! :
- # Identifies the website to which the routing group is attached.
- # The routing group may only be used by routing rules attached to the same website
- # and appears in report charts of this website only.
- LegacyId! @deprecated( reason: "Use 'project' instead" ) :
- # Number of agents assigned to the routing group
- Int :
- # Project of the routing group
- Project :
- # The identifiers of the agents currently matching all segments of the group.
- Int!] : [
- # Agents assigned to the routing group
- #
- # Arguments
- # before: Returns the elements in the list that come before the
- # specified cursor.
- # after: Returns the elements in the list that come after the
- # specified cursor.
- # first: Returns the first n elements from the list.
- # last: Returns the last n elements from the list.
- String, : String, : Int, : Int): UserConnection ( :
- }