INTERFACE
RoutingSegment
link GraphQL Schema definition
- interface RoutingSegment {
- # The operator determines if any, all, or none of the values of the segment must
- # match.
- : RoutingSegmentLogicalOperator!
- }
link Require by
- RoutingGroupThanks to the routing groups, you can organise your teams in a flexible way by grouping your agents according to their role (agent, supervisor or administrator), group (i.e: contact centre) or skills (i.e: mobile, photography). A routing group is given a name and a set of segments defining which agents to include in the group.
- RoutingSegmentUserDynamicRouting group segment used to dynamically match agents based on their skills.
- RoutingSegmentUserGroupsRouting group segment used to match agents based on their groups.
- RoutingSegmentUserIdsRouting group segment used to match agents based on their identifier.
- RoutingSegmentUserRolesRouting group segment used to match agents based on their role.
- RoutingSegmentUserSkillsRouting group segment used to match agents based on their skills.