OBJECT

ConversationAssignment

An assigned conversation can only be pushed to the agent it is assigned to

GraphQL Schema definition

type ConversationAssignment {
#   The date the conversation has been assigned at
assignedAt: DateTime! 
#   The agent the conversation has been assigned to
assignedTo: User 
}

Require by

ConversationPendingStatusA pending conversation is ready to be pushed as soon as there is an agent available on its routing group
ConversationSnoozedStatusA snoozed conversation will not be pushed before the visitor sends a new message, or the snoozed delay expires