RoutingRuleSlots

link GraphQL Schema definition

link Require by

• RoutingModeCustomWhen a routing rule is using the custom mode, conversations are distributed between the routing groups according to a ratio per group.
• RoutingModeEscalationWhen a routing rule is using the escalation mode, conversations are distributed to the next routing group, in order, only if agents of the previous group have reached their maximum occupancy.
• RoutingModeFairWhen a routing rule is using the fair mode, conversations are distributed evenly between the routing groups.
• RoutingModeReactiveWhen a routing rule is using the reactive mode, conversations are distributed dynamically according to routing groups availabilities