Routing group segment used to dynamically match agents based on their skills.

link GraphQL Schema definition

  • type RoutingSegmentUserDynamic implements RoutingSegment {
  • # Match agents based on these skills.
  • skills: [LegacyId!]!
  • # Match agents based on these location skill.
  • geoSkill: LegacyId!
  • # The operator determines if any, all, or none of the values of the segment must
  • # match.
  • logicalOperator: RoutingSegmentLogicalOperator!
  • }

link Require by

This element is not required by anyone