INPUT_OBJECT

ClosedConversationFilters

Filters on the ClosedConversation resource (indexed conversation)

link GraphQL Schema definition

  • input ClosedConversationFilters {
  • # Filter on iAdvize projects
  • projectIds: [LegacyId!]
  • # Filter on conversation channels
  • channels: [Channel!]
  • # Filter on conversation id
  • conversationId: UUID
  • # Filter on legacy conversation ids
  • legacyConversationIds: [LegacyId!]
  • # Filter on legacy user ids
  • userIds: [LegacyId!]
  • # Filter on conversation visitor ids
  • conversationVisitorIds: [UUID!]
  • # Filter on customer satisfaction
  • customerSatisfaction: [Int!]
  • # Filter on NPS
  • netPromoterScore: [Int!]
  • # Filter by keywords on message content
  • messagesSearches: [String!]
  • # Filter by automation level
  • automationLevels: [AutomationLevel!]
  • # Filter by answered conversations
  • answered: Boolean
  • # Filter by human answered conversations
  • answeredByHuman: Boolean
  • # Filter by category ids
  • categoryIds: [LegacyId!]
  • # Filter by engagement campaign
  • engagementCampaignIds: [UUID!]
  • # Filter on tag ids
  • tagIds: [LegacyId!]
  • # Filter on accepted escalations types
  • escalationsAccepted: [EscalationType!]
  • # Filter on groups of operators who participated in conversation
  • groupIds: [LegacyId!]
  • # Filter with terms on conversation visitor messages
  • visitorMessagesSearches: [String!]
  • # Filter on conversation routing group ids
  • routingGroupIds: [UUID!]
  • # Filter on roles (operator, manager, admin, expert, bot)
  • roles: [String!]
  • # Filter on a maximum human handling time in seconds
  • humanHandlingTimeUpperLimit: Int
  • # Filter on last mission ids
  • closingMissionIds: [UUID!]
  • }

link Require by