UUID

link GraphQL Schema definition

link Require by

• ApplePayPaymentRequestedAttachmentAn Apple Pay payment request attachment
• AuthenticationRequestedAttachmentAn visitor authentication request attachment
• ClosedConversationFiltersFilters on the ClosedConversation resource (indexed conversation)
• ConnectedUserFiltersCriteria available to filter a list of connected users.
• ConnectorConnector
• ConnectorVersionConnector version
• ConnectorVersionInstallationConnectorVersionInstallation
• Conversationnull
• ConversationVisitornull
• EscalationAcceptedAttachmentAccepted escalation message
• EscalationEndedAttachmentEnded escalation message
• EscalationInvitationSentAttachmentInvitation escalation message
• FailedApplePayPaymentResponseAttachmentA failed Apple Pay payment response attachment
• FailedAuthenticationResponseAttachmentA failed visitor authentication response attachment
• HungUpAttachmentHung up session
• ListPickerAttachmentA list picker attachment
• ListPickerAttachmentItemA list picker item
• ListPickerResponseAttachmentA list picker response attachment
• LiveAgentRequestedAttachmentRequest a live agent
• LocationLocation
• OpenConversationFiltersFilters on the open conversation resource (indexed conversation)
• PickedUpAttachmentPicked up session
• Querynull
• RoutingGroupThanks to the routing groups, you can organise your teams in a flexible way by grouping your agents according to their role (agent, supervisor or administrator), group (i.e: contact centre) or skills (i.e: mobile, photography). A routing group is given a name and a set of segments defining which agents to include in the group.
• RoutingModeCustomPercentageDistribution ratio of a routing group, for a routing rule using custom distribution mode.
• RoutingModeEscalationWhen a routing rule is using the escalation mode, conversations are distributed to the next routing group, in order, only if agents of the previous group have reached their maximum occupancy.
• RoutingRuleRouting rules determine how to distribute conversations from a set of targeting rules to a set of routing groups, according to a routing mode.
• RoutingRuleSlotsNumber of slots in the waiting list of a routing-group
• SearchClosedConversationsFiltersFilters for search closed conversations query
• SuccessfulApplePayPaymentResponseAttachmentA successful Apple pay payment response attachment
• SuccessfulAuthenticationResponseAttachmentA successful visitor authentication response attachment
• SystemMessageSystem message
• TargetingRuleA targeting rule defines the conditions used to trigger the iAdvize notification.
• TimePickerAttachmentA time picker attachment
• TimePickerResponseAttachmentA time picker response attachment
• TimeSlotAttachmentA time slot
• TransactionA transaction such as a purchase
• VisitorA visitor is a user who has participated at least once in an iAdvize conversation from his browser, a mobile application or one of the third-party channels supported by iAdvize.
• VisitorConversationCustomDatanull
• VisitorNotificationSettingsConfirmedSystemAttachmentA message displayed to the visitor to explain that its email has been collected
• VisitorNotificationSettingsRequestedSystemAttachmentA message that requests the visitor to fill its notification settings (usually his email address), so he can be notified when he receives a response
• VisitorNotificationSettingsSetSystemAttachmentVisitor notification settings set event