UNION

RoutingMode

Routing modes determine how conversations are distributed to the routing groups assigned to a routing rule.

GraphQL Schema definition

union RoutingMode = RoutingModeFair | RoutingModeEscalation | RoutingModeCustom | RoutingModeDynamic | RoutingModeReactive

Require by

RoutingRuleRouting rules determine how to distribute conversations from a set of targeting rules to a set of routing groups, according to a routing mode.