OBJECT

UsersInProductionOccupancy

Average chat occupancy for users currently in production

link GraphQL Schema definition

  • type UsersInProductionOccupancy {
  • # Average maximum simultaneous conversation number for users currently in
  • # production
  • maximumSimultaneousConversationAverage: Float
  • # Average simultaneous conversations number for users currently in production
  • simultaneousConversationAverage: Float
  • # Occupancy rate for users currently connected to the desk
  • occupancyRate: Float
  • }