OBJECT

ConversationPendingStatus

A pending conversation is ready to be pushed as soon as there is an agent available on its routing group

link GraphQL Schema definition

  • type ConversationPendingStatus {
  • # The date the conversation has been pending since
  • pendingSince: DateTime!
  • # Valued when the conversation is assigned to a specific agent
  • assignment: ConversationAssignment
  • }