OBJECT

RoutingEvent

A routing-event in the timeline of the conversation

link GraphQL Schema definition

  • type RoutingEvent {
  • # Date and time of the event
  • createdAt: DateTime!
  • # The routing-rule applied for the conversation transfer/assignment
  • routingRule: RoutingRule
  • # Group of operators the conversation was routed to
  • routingGroup: RoutingGroup
  • }