DateTime

link GraphQL Schema definition

link Require by

• BotSome bot that interacts with visitors.
• ConnectorConnector
• ConnectorVersionConnector version
• ConnectorVersionInstallationConnectorVersionInstallation
• ConnectorVersionParameterParameter for connector version
• Conversationnull
• ConversationAssignmentAn assigned conversation can only be pushed to the agent it is assigned to
• ConversationClosedStatusA closed conversation has been closed by an agent after being handled
• ConversationMessageGeneric conversation message interface
• ConversationPendingStatusA pending conversation is ready to be pushed as soon as there is an agent available on its routing group
• ConversationPushedStatusA pushed conversation is currently being handled by an agent
• ConversationSnoozedStatusA snoozed conversation will not be pushed before the visitor sends a new message, or the snoozed delay expires
• ConversationSnoozedSystemAttachmentConversation snoozed event
• DeveloperExternal or internal developer that implements applications that interact with iAdvize
• ExpertAn ambassador who interacts with visitors.
• IbbuManagerAn Ibbu manager user internal to iAdvize
• Intervalnull
• LocationLocation
• ParticipantConversationMessageParticipant conversation's message
• ProfessionalA professional agent employed by a brand ('Admin', 'Manager' or 'Operator')
• RoutingEventA routing-event in the timeline of the conversation
• RoutingGroupThanks to the routing groups, you can organise your teams in a flexible way by grouping your agents according to their role (agent, supervisor or administrator), group (i.e: contact centre) or skills (i.e: mobile, photography). A routing group is given a name and a set of segments defining which agents to include in the group.
• RoutingRuleRouting rules determine how to distribute conversations from a set of targeting rules to a set of routing groups, according to a routing mode.
• SatisfactionConversationnull
• SkillUsers can be organized by skills in order to automatically direct visitors to the right users. For more information regarding how to use skills, please see the following documentation: https://help.iadvize.com/hc/en-gb/articles/203444283-Use-the-skills.
• SystemMessageSystem message
• TargetingRuleA targeting rule defines the conditions used to trigger the iAdvize notification.
• TimeSlotAttachmentA time slot
• TransactionA transaction such as a purchase
• Usernull
• VisitorA visitor is a user who has participated at least once in an iAdvize conversation from his browser, a mobile application or one of the third-party channels supported by iAdvize.