When a routing rule is using the dynamic mode, conversations are distributed dynamically according to the skills of its users.

link GraphQL Schema definition

  • type RoutingModeDynamic {
  • # The number of conversations an operator can simultaneously handle
  • queueSlotsPerOperator: Int!
  • # The minimum number of conversations a location skill can simultaneously handle
  • minSlotsPerSkill: Int!
  • # Configuration of geo-skills and skills
  • setConfiguration: DynamicSetConfiguration
  • }