OBJECT
Professional

A professional agent employed by a brand ('Admin', 'Manager' or 'Operator')
GraphQL Schema definition

type Professional implements User {
#   Id used to bind a user from a SAML identity provider to an iAdvize user
samlUserId: String @deprecated( reason: "Use 'samlId' field instead."  )
#   Id used to bind a user from a SAML identity provider to an iAdvize user
samlId: String 
#   Language in which to display the platform interface
interfaceLanguage: Locale @deprecated( reason: "Use 'countryPreferences' field instead"  )
#   The external id is an identifier representing the user in another system.
externalId: String 
#   Group this user is a member of.
#   For more information, see 
#   https://help.iadvize.com/hc/en-gb/articles/203280696-Use-the-user-groups.
group: UserGroup 
#   Specifies if the operator should be prompted for a click to call phone number
askForClickToCallPhoneNumber: Boolean @deprecated( reason: "Define call settings in 'channelConfiguration' field instead"  )
#   The phone number used to call the operator or a voip identifier
clickToCallPhoneNumber: String @deprecated( reason: "Define call settings in 'channelConfiguration' field instead"  )
#   Role name, e.g. "admin", "manager", "operator"
roleName: String @deprecated( reason: "Use 'role' field instead"  )
#   The User's role, including custom roles
role: ProfessionalRoleWithPermissions 
#   Configuration of the different channels for this user
channels: ChannelConfiguration 
#   Last time the user logged in
lastLoggedAt: DateTime 
#   User id
id: LegacyId! 
#   User email
email: String 
#   User last name
lastName: String! 
#   User first name
firstName: String 
#   The user pseudo will be displayed under the avatar in the chatbox. It can be 
#   used to keep the real identity of agents secret and to attribute a nickname to 
#   the user profile.
pseudo: String @deprecated( reason: "Use 'userName' field instead"  )
#   The user-name will be displayed under the avatar in the chatbox. It can be used 
#   to keep the real identity of agents secret and to attribute a nickname to the 
#   user profile.
userName: String 
#   User avatar url
avatarUrl: URL @deprecated( reason: "Use 'avatar' field instead"  )
#   User avatar url
avatar: URL 
#   User creation datetime
createdAt: DateTime 
#   Indicates if User has been deleted
isDeleted: Boolean 
#   User deletion datetime
deletedAt: DateTime 
#   Languages in which the user is able to accept a chat
spokenLanguages: [Language!]! @deprecated( reason: "Use 'countryPreferences' field instead"  )
#   Skills of the user.
#   The user's skills can be used to determine which routing group the user will be 
#   a member of.
#   For more information regarding how to create and use skills, please see the 
#   following documentation: 
#   https://help.iadvize.com/hc/en-gb/articles/203444283-Use-the-skills.
skills: [Skill!] 
#   Presence of the user
presence: UserPresence 
#   Channels availabilities of the user
availability: UserAvailability 
#   Projects assigned to the user, determining which projects the user can handle 
#   conversations for
# 
# Arguments
#   before: Returns the elements in the list that come before the 
#   specified cursor.
#   after: Returns the elements in the list that come after the 
#   specified cursor.
#   first: Returns the first n elements from the list.
#   last: Returns the last n elements from the list.
projects(before: String, after: String, first: Int, last: Int): UserProjectConnection 
#   User's preferences concerning locale, time/date format, etc
countryPreferences: CountryPreferences 
}
Professional

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GraphQL Schema definition

Require by
